At Xammer, we strive to provide our customers with seamless and efficient shipping services for any physical products, hardware, or documentation related to our services. Whether you are ordering a physical device, system hardware, or requesting printed materials, our goal is to ensure timely delivery and satisfaction.
1. Shipping Methods
We offer a variety of shipping methods based on the size, weight, and destination of your order. All shipments are processed using trusted and reliable carriers such as:
- Standard Shipping (e.g., FedEx, UPS, DHL)
- Expedited Shipping (for faster delivery when required)
- Freight Shipping (for large, heavy, or bulky items)
Shipping method options will be available to you during checkout, and you may choose the one that best meets your needs.
2. Shipping Costs
Shipping costs are calculated based on the destination, order size, weight, and shipping method selected. These charges will be presented to you at checkout, allowing you to view and approve the final cost before completing your order.
- Domestic Orders: Standard shipping fees will apply, calculated based on the destination address and order size.
- International Orders: Additional shipping fees may apply for international shipments, calculated based on the destination country, order size, weight, and any customs duties or taxes imposed.
If you are eligible for free shipping (e.g., promotions or minimum order requirements), this will be reflected at checkout.
3. Order Processing Time
- Order Processing: Once your order is placed and payment is confirmed, we will process your order within 1-3 business days.
- Shipping Time:
- Domestic Shipping: Delivery typically occurs within 5-7 business days depending on your location and the shipping method selected.
- International Shipping: International orders may take between 7-14 business days depending on the destination country and the shipping method used.
Please note that shipping times may vary due to factors outside of our control, such as customs processing or carrier delays.
4. Shipping Restrictions
Xammer ships to most regions worldwide. However, certain restrictions may apply based on the following:
- Delivery Restrictions: We may not be able to ship to certain remote or restricted regions. You will be notified if we are unable to fulfill your order due to location restrictions.
- Product Restrictions: Certain products (such as hardware or software) may have export limitations or other restrictions that may affect shipment to specific countries. We recommend confirming with your local authorities if there are any import restrictions or regulations you need to be aware of before placing your order.
5. Tracking Your Order
Once your order has shipped, we will send you a confirmation email with tracking information. You can track your shipment through the carrier’s website or by contacting our customer support team.
6. Delivery Issues
We work hard to ensure that all orders are delivered on time and in good condition. However, if your order encounters any issues during transit, such as:
- Damaged Items: If your order arrives damaged, please contact our customer service team immediately. We will assist in resolving the issue, which may include issuing a replacement or initiating a claim with the carrier.
- Lost Shipments: In the unlikely event that your shipment is lost, please contact us within 30 days from the date of shipment, and we will work with the carrier to investigate and resolve the issue.
7. Returns and Exchanges
For physical products purchased from Xammer, we accept returns or exchanges within 30 days of delivery under the following conditions:
- The item must be in its original condition and packaging.
- You must provide proof of purchase.
- Return shipping costs may apply, except in cases where the return is due to our error (e.g., damaged or incorrect items).
For digital products or services, we do not typically offer refunds, except in cases where there is an issue with the service or the product was not as described. Please review our Return & Refund Policy for more details.
8. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. These charges vary depending on the destination country and the nature of the products being shipped.
Please check with your local customs office for information on these charges prior to placing your order. Xammer is not responsible for any delays or additional charges due to customs processing.
9. Shipping Insurance
Shipping insurance is available for certain orders, especially those involving high-value or fragile items. If you wish to insure your shipment, please reach out to our customer support team during checkout to arrange for coverage.